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San Francisco-based Zipy.ai has raised $2.8 million in seed funding to accelerate software debugging for businesses around the world.
Today, software development cycles have skyrocketed. Companies release updates from time to time to improve the experience of their customers. But, on some days, these updates also break the product, impacting not only the end-users’ experience, but also a lot of money for the organization.
In response, support, product, and development teams are scrambling to figure out what went wrong on the client side and why, a task that involves piecing together data across multiple tools and registries and often takes hours. Also, if the client does not notice or report the error, the problem may slip through the code and affect others.
Zipy.ai provides customer visibility
Founded in 2020 by Vaishalini Paliwal, Zipy.ai solves this challenge by providing businesses with a unified platform to react to customer issues the moment they occur.
When something breaks in a workflow, the solution captures the data points and notifies the team in question in Slack. Then, when a team member interacts with the notification, they’re taken to the Zipy dashboard, which displays everything related to the bug, from what exactly the customer did, to the issue they faced, and the exact line of error. code failure. With this interface, developer and product teams can easily replay the user session, track down the issue, and work on a fix, without wasting time reviewing data or waiting for the customer to file the bug first.
“Most of us have lived with this pain point for a long time as software engineers. We are very excited about expanding and building on the broader vision of providing intelligent customer observability to help software teams resolve code issues intelligently, quickly, and proactively. Behind Zipy is a very passionate product and engineering team that has experienced this issue first-hand,” said Paliwal.
The company launched the product less than a month ago and has already secured more than 100 customers. Zipy.ai was also ranked number one on ProductHunt.
Growing need for debugging and observability
Due to rapid digitization and the need to stay ahead of the competition, companies have become optimistic about frequent release cycles. This has stimulated the demand for tools that address various aspects of the application development ecosystem. Recently, software reliability platform Last9, which handles software reliability, raised $11 million in Series A funding and Turkey-based Altogic, which automates back-end development for applications, raised $1 million. Other players in the space include Firebase, Amplify, LogicMonitor, and AppDynamics.
As demand grows, Paliwal plans to scale Zipy.ai, bringing the product’s intelligent customer observation capabilities to more enterprise software teams. The company will implement the latest round, which was led by Blume Ventures and trader-led venture capital firm Together Fund, to strengthen the platform’s technology and make bug resolution more proactive, intelligent and technology-agnostic. .
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